jetx Privacy Policy

Introduction

jetx ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") clearly explains what information we collect about you, why we collect it, and how we manage it when you use the jetx.cam website and its related services. By using the jetx platform, you are giving your consent to the terms of this policy.

Scope of Applicability

This privacy policy applies to the following:

• All pages and sections of the jetx.cam website
• Registration, login, and account management processes
• Financial transactions and payment processing
• Customer service communications and live chat support
• Participation in bonuses, promotions, and the VIP program

Registration and Identity Information

When you create an account on jetx, we collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Information required for age verification (KYC process)

Our services are for individuals aged 21 or older only. Age verification information is used to fulfill legal obligations.

Financial Information

To process deposits and withdrawals, we collect:

• Details of bKash, Nagad, Rocket, or other payment methods
• Bank account number and routing information (where applicable)
• Transaction history and amounts
• Verification documents related to anti-money laundering (AML)

All financial transaction information is kept secure through industry-standard SSL encryption.

Usage and Technical Information

For the security and improvement of the platform, we automatically collect:

• IP address and device identifier information
• Browser type, version, and operating system
• Times of entry and exit from the platform
• Pages visited and navigation paths followed
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

Communication Information

When you contact us (via live chat or email), we retain a record of that conversation. This is used to ensure service quality and to provide you with better support in the future.

Core Service Operations

The information we collect is used for the following purposes:

• Creating, verifying, and managing your account
• Processing all financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and VIP rewards
• Enforcing responsible gaming limits
• Detecting and preventing fraudulent activity

Legal and Security Obligations

jetx is committed to complying with all applicable laws. For this purpose, we use information to:

• Comply with anti-money laundering (AML) and counter-terrorist financing (CFT) rules
• Verify age and prevent access by minors
• Maintain account security and prevent unauthorized access
• Establish or defend legal claims (where applicable)

Service Improvement and Communications

To improve your experience and deliver relevant information, we use data to:

• Identify and resolve platform errors
• Send notifications about new games and feature launches
• Inform you about relevant promotions and offers (based on your consent)
• Review and improve customer service quality

We Do Not Sell Your Information

jetx never sells, rents, or commercially transfers your personal information to third parties. Your privacy is our highest priority.

Limited Third-Party Partnerships

In the following situations, we may share limited information with trusted service providers:

• Payment processors: bKash, Nagad, Rocket, and bank transfer service providers receive only the information necessary to complete a transaction.
• Game software providers: Software partners such as Pragmatic Play, Evolution Gaming, JILI, and Spribe receive minimal technical information to operate gameplay.
• Identity verification services: Specialist verification agencies for KYC and AML processes.
• Technology infrastructure: Secure cloud hosting and cybersecurity service providers.

We have strict data protection agreements with all these partners, and they may use your information only for specified purposes.

Legal Disclosure Obligations

In the following situations, we may be required to disclose information to fulfill legal obligations:

• Pursuant to a valid order from a competent court or regulatory authority
• At the request of law enforcement agencies investigating fraud, money laundering, or other serious crimes
• To protect the legitimate rights, property, or safety of jetx or third parties

Use of Cookies

jetx uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies

We use the following types of cookies:

• Essential cookies: These are essential for maintaining login status, ensuring security, and operating core platform functions — they cannot be disabled.
• Functionality cookies: Used to remember your preferences (language, settings).
• Analytics cookies: Help improve service quality by analyzing platform usage patterns.
• Security cookies: Help detect fraudulent activity and unauthorized access.

Analytics and functionality cookies can be disabled through your browser settings, though this may affect some platform features.

Retention Period

We retain your information according to the following policy:

• All information is retained while your account is active.
• Even after an account is closed, information required to fulfill legal obligations (particularly financial and identity-related data) is retained for a specified period.
• Customer service communication records are kept for a limited time to evaluate service quality.
• Information that is no longer needed is securely deleted after a set period, unless legally required to be kept.

Security Measures

jetx applies industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• Password hashing and salting technology
• Two-factor authentication option
• Regular security audits and vulnerability testing
• Limited and controlled internal data access
• Data breach detection and response planning

Right to View and Correct Information

By logging into your account or contacting us directly, you may at any time:

• Request a copy of the information stored about you.
• Request correction of incomplete or incorrect information.
• Update your contact information and preferences.

Request to Delete Information

In certain circumstances, you may request that your information be deleted. Please note, however, that information required to fulfill legal obligations (such as AML regulations) may not be possible to delete. We will evaluate each such request individually and communicate the reasons for our decision.

Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or notifications at any time. To do so, update your account settings or contact us directly at [email protected]. However, you cannot opt out of communications related to transactions, security, and legal obligations.

Data Portability

You may request a machine-readable copy of the information stored about you (such as in CSV or JSON format). A verification process will need to be completed to fulfill this request.

Protection of Minors' Information

jetx services are for individuals aged 21 or older only. We do not knowingly collect personal information from any minor. Age verification is mandatory during the registration process. If we hold information belonging to a minor, it will be deleted immediately upon request from a parent or legal guardian.

Privacy Policy Updates

We may update this privacy policy from time to time. When changes are made:

• The "Last updated" date at the top of the page will be changed.
• Notifications will be sent to the registered email address for important changes.
• You will be given the opportunity to provide consent before significant changes take effect.
• Continued use of the platform after changes will be considered as acceptance of the updated policy.

Privacy-Related Requests

Contact us for any requests or questions regarding your information. We will process all requests promptly and carefully.